Thank you for choosing HAVENOR LLC’s Summer Apparel Collection (T-shirts, shorts, dresses, etc.). To ensure your shopping experience, we offer a flexible and transparent return service. Please read the following carefully before applying.

I. Scope of Returns

You may apply for a return in the following situations:

The product has quality issues (such as damage, stains, loose threads, etc.)

The received product does not match the order (wrong style, size, or color)

The product has been opened or tried on but not actually worn outside, or has not been washed.

Submit a return request within 7 days of signing for the package.

II. Return Conditions (Opened Returns Supported)

The product is allowed to be opened and tried on for inspection.

The product has not been worn for a long time, has not been washed, and shows no obvious signs of use.
The product is in basically intact condition and does not affect resale.
The original packaging and tags should be retained as much as possible. Brands and Accessories

Please provide valid order information (e.g., order number)

III. Situations Where Returns Are Not Supported

Items that have been worn or washed; items damaged by human error, stained, or improperly used; items returned after the stipulated return application period; special items marked as non-refundable (e.g., clearance items).

IV. Return Process

Contact customer service to submit a return request and explain the reason.
After customer service approval, return instructions will be provided.
Send the item back as required and provide the tracking number.
We will process a refund or exchange after receiving and verifying the item.

V. Return Address and Contact Information

Address: 2117 PALM PLACE DR NE PALM BAY, FL 32905

Email: help@havenor.shop

⚠️ Note: Please contact customer service to confirm the return address and process before returning the item. Packages returned without confirmation may not be accepted.

VI. Refund Policy

Orders meeting the return criteria will be refunded via the original payment method.
Refunds are typically processed within 3-7 business days after receipt and approval. Return shipping costs for quality issues will be borne by our company; costs for other reasons will be borne by the customer.

VII. Important Notes

We recommend using trackable logistics for returning goods. Please pack returned goods properly to avoid damage during transportation.

If you have any questions, please feel free to contact HAVENOR LLC. We are happy to assist you!